Terms between “us” (The Courtyard Playhouse) and “you” – customer of The Courtyard Playhouse.

Cancellations & Refund Policy

  1. More than 3 Days’ Notice: Refundable

Refunds requested 72 hours before an event will be honoured and 100 percent refunded. Refunds will be made available, within 14 days of receiving Written Notification and must be picked up at an arranged date and time. *minus any processing fees, which will be declared and evidenced in the refund.

All refund requests must be made by Written Notification and must be sent by email to: boxoffice@courtyardplayhouse-ct.co.za SMS, text message notifications will not be considered satisfactory and refunds will not be prepared as a result of their receipt.

2. Less than 3 days’ notice: Non-Refundable

Refunds are not possible if less than 3 days’ (72 hours before the start of the event) notice is given. 

At the managements’ discretion it may be possible to change your ticket booking to another date or show, space permitting.

Refunds will be given if a performance has been cancelled by The Courtyard Playhouse, unless the performance has reached the point of its interval.

The Courtyard Playhouse reserves the right to make alterations to the published programme without prior notice. Where the programme has been altered The Courtyard Playhouse will not be obligated to refund a purchase or exchange tickets.

Tickets are not transferable within the scheduled season.

Latecomers

With regret, refunds or credit cannot be given to latecomers to a show.

At the managements’ discretion it may be possible to change your ticket booking to another date or show, space permitting.Where we are obliged or have undertaken to give you a refund, we will endeavour to return the funds by the same means as they were transmitted. Where this is not possible due to technical or other limitations we will either issue a gift voucher or make an EFT deposit by arrangement with you.

Security

We use industry-standard SSL encryption (https) on the booking pages and also between our system and our upstream payment providers: PayFast (Visa, MasterCard, EFT, Zapper and other means), I-Pay (instant EFT to the 6 major banks), Luno (for Bitcoin and in future other cryptos) and SnapScan. We do not retain your card information in our database. This is why you need to re-enter your card details each time you purchase tickets with us.

Collection

Please allow at least 15 minutes before the start of the show to collect your tickets so as not to delay the start of the show. Food orders may only be placed 1 hour before the start of the show however you’re welcome to pre-order meals for after the show.

Latecomers will be not be admitted until a suitable break or interval.

Phones, Camers and Recording Equipment

The use of cameras and recording equipment is strictly forbidden during a performance. The theatre is a no-phone-zone, therefore, please ensure your phone is SWITCHED off before entering.

Right of Admission

The Courtyard Playhouse reserves the right to refuse admission.

No Unaccompanied Minors

Due to the terms of our liquor license, under 18s are not allowed in the bar or theatre, except when accompanied by a parent or guardian, or by an adult with the consent of a parent or a guardian.

Seating Unreserved

Seating is unreserved. Please arrive in good time to ensure you can sit together. Please make front-of-house staff aware of any special requirements before the show.